Facilities Management Coordinator Role at UMass Amherst: A Comprehensive Overview

The University of Massachusetts Amherst is seeking a Facilities Management Coordinator (FMC) within its Facilities & Campus Services (F&CS) department, reporting to FCS Admin Services. This full-time, onsite position serves as the primary liaison between F&CS and the broader UMass Amherst community.

Job Responsibilities

The FMC plays a crucial role in facilitating communication and ensuring efficient service delivery. Key responsibilities include:

• Customer Liaison: Acting as the principal facilities advisor for assigned campus customers, building relationships and understanding their needs.
• Work Order Management: Managing multi-trade/multi-unit service work from initiation to completion, tracking performance against budget.
• Project Oversight: Participating in the oversight of small projects, coordinating trades, communicating status updates, and ensuring follow-up.
• Meeting Coordination: Leading and coordinating job meetings with various stakeholders, including contractors, Environmental Health and Safety, and campus planning teams.
• Service Request Routing: Exercising independent judgment in routing service requests and determining billing status.
• Issue Identification & Resolution: Organizing and leading walk-throughs to identify maintenance issues, routing them to the appropriate teams, and monitoring progress.
• Quote Collaboration: Collaborating with service providers to obtain quotes for billable work and explaining details to customers.
• Procurement Support: Working with the administrative team to resolve issues related to purchase orders and customer budgets.
• Facilities Challenges: Collaborating with Design and Construction Management and Building Maintenance to address a wide range of facilities challenges, including ADA compliance, structural issues, and roofing problems.

Qualifications

Candidates must meet one of the following minimum qualifications:

• Bachelor’s Degree in Business Management, Engineering, Construction Management, Marketing, or Communication, with 2 years of experience in construction, higher education facilities management, or customer service.
• Associate’s Degree in a related field, with 4 years of experience in a similar capacity.

Essential skills include excellent interpersonal and communication skills, knowledge of construction and maintenance terminology, the ability to organize multiple tasks, and proficiency in the Microsoft Office suite.

Preferred Qualifications

While not required, knowledge of work planning, estimating, and scheduling, as well as familiarity with building trades materials and procedures, are considered advantageous.

Working Conditions & Schedule

This position operates in a standard office or indoor university environment with minimal physical exertion. The work schedule is Monday-Friday, first shift.

Salary & Application Information

The position is graded as PSSAP Grade 26. Professional Staff Hiring Ranges are available online. Interested applicants should submit a resume along with their application. References will be checked at the finalist stage. Applicants should be prepared to provide contact information for three professional references.

Ongoing Recruitment

This position will remain open until a suitable candidate pool is identified, in accordance with any applicable collective bargaining agreements. Early applications are encouraged.