Profeco Urges Consumers to Screenshot Online Purchase Terms to Protect Rights

Mexico City, March 4, 2026 – The Federal Consumer Protection Agency (Profeco) is advising consumers to grab screenshots of the complete terms and conditions when making online purchases. This precaution is recommended since these terms are often accepted without being read and may contain abusive clauses that negatively impact consumer rights.

The Importance of Documenting Online Agreements

Profeco emphasizes that accepting online terms and conditions constitutes a digitally signed adhesion contract. It’s crucial to identify any provisions that may be disadvantageous. The agency specifically recommends taking screenshots of the entire agreement, as companies can modify these terms after a purchase is made.

Identifying Abusive Clauses

Profeco has identified several types of clauses that lack legal validity and are considered abusive. These include:

• Waivers of delivery terms or guarantees.
• Unilateral modification of the contract without clear notice to the consumer.
• Hidden charges or automatic renewals that are tricky to cancel.
• Requirements for litigation in inconvenient or distant jurisdictions.

Consumer Rights and Legal Framework

The Federal Consumer Protection Law mandates that contract clauses must be clear and equitable. If consumers detect abusive clauses, Profeco recommends the following steps:

• Contact customer service in writing to address the issue.
• Save all evidence related to the purchase, including receipts and screenshots of the terms and conditions.
• Formalize a complaint with the company, providing detailed information and supporting documentation.

How to File a Complaint with Profeco

If a company is found to be using abusive clauses, Profeco can initiate legal proceedings, potentially resulting in financial sanctions. Consumers can contact Profeco for advice or to file a complaint through the following channels:

• Consumer Telephone: 55 5568 8722 and 800 468 8722
• X (formerly Twitter): @AtencionProfeco and @Profeco
• Facebook: ProfecoOficial
• Email: atencion@profeco.gob.mx, subdireccion@profeco.gob.mx and spaco@profeco.gob.mx

Profeco stresses that informed consumers who recognize and report abusive clauses are essential to protecting their economic rights and ensuring fair practices in electronic commerce.