Understanding Baptist Health South Florida’s SMS and Call Communication Policies
Baptist Health South Florida utilizes SMS text messages and automated calls to communicate important information to patients and customers. This article details the terms of service related to these communications, including consent, message frequency, opting out, and privacy considerations. Understanding these policies ensures you remain informed and in control of how Baptist Health contacts you.
Consent to Receive Messages
By providing your mobile telephone number to Baptist Health South Florida or indicating a preference for automated calls or texts, you explicitly consent to receive such communications from the organization and its affiliated entities as outlined in their terms of service. You are responsible for maintaining accurate contact information and notifying Baptist Health of any changes.
Types of Communications
The automated messages and calls may cover a range of topics related to your healthcare experience, including:
- Updates regarding your appointments
- Information about your Baptist Health PineApp MyChart account
- One-time access codes
- Billing notifications
- Prescription reminders
- Care management updates
Opting Out of Communications
You have the right to stop receiving SMS messages at any time. Simply reply with the word “STOP” to the short code from which you are receiving messages according to Baptist Health’s guidelines. To stop receiving automated or prerecorded voice calls, follow the instructions provided within the call itself. A confirmation message will be sent to verify your unsubscription. You can re-enroll at any time through Baptist Health PineApp MyChart or by texting “Support” to the short code.
Privacy and Security
Baptist Health South Florida emphasizes the importance of privacy. If you share your mobile telephone number with others, they may have access to the messages sent to you, and you agree to this possibility. For detailed information on how your data is handled, refer to Baptist Health’s Privacy Policy.
Potential Scams and Protecting Your Information
Be aware of potential scams targeting Baptist Health customers. The Baptist Health Federal Credit Union warns members about fraudulent text messages requesting personal information as detailed in their scam alerts. Baptist Health Federal Credit Union explicitly states they will never ask for account information via phone or text. If you receive a suspicious call, text, or email, contact the Credit Union directly at (786) 257-2300.
Data Breach Information
In August 2025, Oracle Health, a vendor of Baptist Health South Florida, experienced a data breach as reported by WPBF. Affected individuals have been notified and are being offered credit monitoring services at no charge.
Help and Support
If you encounter any issues with the messaging program or have questions or concerns, you can reply with the keyword “HELP” or contact Baptist Health directly through their customer care channels (phone number/web link/email – details not provided in source materials).
Message and Data Rates
Standard message and data rates may apply for any messages sent to or received from Baptist Health South Florida.