Consumers in Canada and the United States are being urged to immediately stop using and dispose of specific portable solar power banks due to a significant fire hazard. Health Canada and the U.S. Consumer Product Safety Commission (CPSC) issued a joint recall for approximately 4,200 units of the Goal Zero Sherpa 100AC power banks, noting that the internal lithium-ion batteries can overheat and pose a risk of fire or injury.
Why was the power bank recalled?
The recall stems from a manufacturing defect involving the lithium-ion battery cells within the Sherpa 100AC model. According to the official notice from Health Canada, the battery can overheat during use or while charging, creating a fire risk for users. The U.S. Consumer Product Safety Commission confirmed that the company has received multiple reports of the power banks overheating, including instances where the devices caught fire or caused damage to property.
Which specific models are affected?
The recall affects only the Goal Zero Sherpa 100AC power banks with specific date codes. Consumers can identify if their device is part of the recall by checking the back of the unit. The affected units have a date code of 2023 or earlier, specifically those with the model number 98010. If the date code is not present or falls within the identified range, the device should be taken out of service immediately.
What should owners do next?
Safety regulators advise all owners to stop using the power banks immediately. Because these devices contain lithium-ion batteries, they should not be placed in regular household trash or recycling bins. Instead, consumers should contact Goal Zero to receive a full refund or a replacement voucher.
Steps to take:
- Verify the unit: Check the back of your Sherpa 100AC for the model number 98010.
- Cease use: Disconnect the device from any charging cables or electronics immediately.
- Contact the manufacturer: Visit the Goal Zero support website to register for the recall and receive further instructions on how to safely dispose of the unit.
Comparison of recall scope
While the recall affects roughly 4,200 units across North America, the distribution is split between the two nations. According to reports from Health Canada, about 4,000 of these units were sold in Canada, while the U.S. CPSC reported approximately 200 units sold in the United States. The discrepancy in figures suggests a significantly higher market penetration for this specific model within the Canadian outdoor and consumer electronics retail sector.
This recall serves as a reminder to monitor battery-operated electronics for signs of swelling, excessive heat, or discoloration. If a device exhibits these behaviors, it should be disconnected from power sources and stored in a non-flammable location until proper disposal can be arranged.