Consumer QA QC Group Manager

as the senior leader of the Home Mortgage Quality Department, the primary function of this position is to ensure Mortgage maintains a strong loan manufacturing process. This team is vital to ensuring we originate loans in compliance with all applicable secondary market, private and government loan programs, and internal requirements. The Consumer QA QC Group Manager will oversee three distinct teams-approximately forty colleagues in total-that perform various quality functions such as Pre-Funding Quality Assurance reviews, Post-Closing Quality Control reviews, and targeted Compliance Quality Control reviews. We expect you to lead this team and bring a fresh outlook with a mindset of continuous enhancement to enhance our business.

Primary responsibilities include

• Ensuring a strong quality function that influences and supports sound origination practices,enabling business growth.
• Defining an enterprising vision for the future of QA/QC and securing partner buy-in for changes.
• Determining how to improve the business through policy changes, process improvements, and innovative technologies.
• Maintaining a strong partnership with Operations to foster a “One Team” approach with the shared goal of best-in-class loan quality.
• Managing teams through day-to-day execution, including handling escalations and conflict resolution.
• Leading the team through change and ambiguity in a dynamic industry.
• Investing in colleague development to support their professional growth.
• Ensuring strong coordination with Risk, Compliance, Credit, and legal on a loan-by-loan basis, as needed.