Shinhan Bank and World Dagachi Partner to Expand Financial Services for Foreign Residents in Korea

Seoul, South Korea – Shinhan Bank and World Dagachi, operator of the AI-powered multilingual communication platform Dagachi, have announced a strategic partnership aimed at improving financial accessibility and daily life support for foreign residents in South Korea. The collaboration, formalized through a memorandum of understanding on February 10, seeks to address the growing demand for more foreign-friendly banking services.

Expanding Access for Foreign Nationals

Dagachi, available in 16 languages including English, Chinese, and Vietnamese, provides foreign residents with essential information regarding jobs, housing, visas, and other aspects of daily life in Korea. According to Kwon Hae-suk, CEO of World Dagachi, the platform aims to deliver “useful information and knowledge in an easy and understandable way” to foreign students and workers. Koreatimes

Strategic Partnership Details

The partnership between Shinhan Bank and World Dagachi will focus on several key initiatives:

• Expanding Shinhan Bank’s Foreign Customer Base: The collaboration will operate to attract more foreign customers to Shinhan Bank.
• Enhancing Service Quality: Linking financial services with the everyday living support provided by Dagachi will improve the overall experience for foreign residents.
• App and Web-Based Services: Joint development of new app- and web-based services tailored to the needs of foreign residents, migrant workers, and international students.
• Joint Promotional Advertising: Leveraging both platforms for cross-promotion to increase user acquisition.

World Dagachi’s Global Expansion

World Dagachi currently operates six overseas hub centers in Indonesia, Vietnam, Nepal, the Philippines, and Japan. The company plans to significantly expand its global reach, aiming to establish 50 such centers by the end of 2026. Koreatimes

The platform’s language offerings are likewise expanding, with plans to increase the number of supported languages to 19 by the end of February 2026. Currently, the most active user bases are located within the Indonesian, Nepali, and Vietnamese language communities. Koreatimes

Partnerships with Universities

World Dagachi is actively forming partnerships with international institutions and universities to broaden its outreach. Current partnerships include Petra Christian University in Surabaya, Indonesia, and Dhyana Pura University in Bali. The company intends to sign agreements with 100 universities worldwide this year, with over 30 located in Southeast Asia. Koreatimes

“We will continue to offer practical information needed for life outside campus, including guidance on health care, housing, employment and administrative services,” stated Kwon Hae-suk. Koreatimes

Shinhan Bank’s Commitment to Foreign Customers

Lee Seungmok, head of the Customer Solutions Group at Shinhan Bank, emphasized the bank’s commitment to providing easier access to financial services for foreign customers utilizing the World Dagachi platform. Asiae Shinhan Bank, a subsidiary of Shinhan Financial Group, is a leading financial institution listed on both the Korea Exchange (KRX) and the New York Stock Exchange (NYSE). Shinhan Bank Vietnam