Urgent Safety Alert: Tucson Heating Pumps Recalled due to Electrocution Risk
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Update October 6, 2025: A safety alert has been issued regarding certain Tucson brand heating pumps due to a risk of electrocution. Consumers and tradespeople are urged to immediately check serial numbers against a list provided by the Competition and consumer protection Commission (CCPC) to determine if their pump is affected. Free replacements are available.
What is the Issue?
The CCPC has identified a serious safety concern with specific Tucson heating pumps. Contact with the electrical connections of these pumps can pose a significant risk of electrocution, especially during servicing or upgrades. This risk is heightened during the colder months when demand for heating system maintenance is higher.
Which Pumps are Affected?
The recall applies to Tucson heating pumps with the following serial number prefixes:
* S/N A
* S/N B
* S/N C
* S/N D44 or earlier
* S/N 2017
* S/N 2018
* S/N 2019
* S/N 2020
How to Check your Pump’s Serial number
The CCPC advises the following steps to check if your pump is affected:
- Locate the pump: Carefully inspect your heating system.
- Find the serial number: The serial number is located on the front of the pump.
- Check the serial number: Verify the serial number against the list on the following websites:
* CCPC.ie
* Tucson Pumps Website (Please note: this link is based on the brand name and may need to be updated with the correct URL if available)
- Alternatively, call: Contact Tucson Pumps directly at 01 842 6255.
What to Do if Your Pump is Affected
If your pump’s serial number matches any of the affected prefixes, it must be replaced. You can obtain a free replacement through an approved Tucson technician or service agent. Do not attempt to repair the pump yourself.
Important Warnings for Tradespeople and Retailers
The CCPC is specifically warning tradespeople to be extremely cautious when working on heating systems, particularly those that may contain the affected Tucson pumps. retailers are instructed to immediately remove affected units from their stock and cease sales.
The Commission emphasized the critical need for awareness, stating, “Anyone working on heating systems must be very aware of the serious risk presented by these pumps, and retailers must check their stock and stop sales of the affected units immediately.”
Key Takeaways
* Risk: Certain Tucson heating pumps pose a serious electrocution risk.
* Check: Immediately check your pump’s serial number against the CCPC’s list.
* Replace: If affected, get a free replacement from an approved technician.
* Tradespeople: Exercise extreme caution and be aware of the risk.
* Retailers: Stop selling affected units.
Frequently Asked Questions (FAQ)
Q: What if I am unsure how to locate the serial number on my pump?
A: Consult the Tucson Pumps website or contact their customer service line at 01 842 6255 for assistance.
Q: Will Tucson Pumps cover the cost of installation of the replacement pump?
A: Yes, the replacement is free, including installation by an approved technician.
Q: What if I recently had my heating system serviced?
A: Contact the service provider to confirm whether they checked for an affected Tucson pump. If not, check the serial number yourself.
This recall is a critical safety issue. Promptly checking your pump and taking action if it is indeed affected could prevent a possibly life-threatening situation. stay informed and prioritize safety.