Greylock Federal Credit Union Leads Massachusetts in Home Loan Originations
PITTSFIELD, MA – Greylock Federal Credit Union originated 255 single-family home loans in Massachusetts during the past year, surpassing all other credit unions in the state, according to data from Banker & Tradesman, a Massachusetts-based business magazine focused on real estate. This represents a significant lead, with Greylock issuing 78 more loans than the second-place credit union, Workers Credit Union of Littleton, which provided 177 loans.
Loan Volume and Average Amounts
While Greylock led in the number of loans issued, Workers Credit Union provided the largest total amount in home lending, totaling $121,769,548. Greylock Federal Credit Union loaned $71,344,073, ranking third among credit unions in total lending volume. The average loan amount issued by Greylock was just under $280,000.
Local Impact in Berkshire County
In Berkshire County, Greylock financed 23 percent of all property purchases in 2025, according to Tara McCluskey, Vice President of Mortgage Originations at Greylock. The credit union attributes its success to a strategy focused on financial education, borrower support, and calculated lending decisions, allowing for high loan volume with managed risk.
A Relationship-Focused Approach
“Greylock is leading the way on homeownership in this region,” said John Bissell, President and CEO of Greylock Federal Credit Union. “What really sets us apart, and I think why so many people arrive to us for their mortgage lending, is it’s about relationships.” Bissell emphasized the importance of building “deep, long-lasting relationships built on trust,” ensuring customers feel supported beyond a simple transaction.
Supporting Borrowers Through the Process
Greylock’s process begins with local loan officers working closely with potential borrowers to explore options for lowering loan costs. These officers collaborate closely with the underwriting team to ensure a thorough review. Recognizing the challenges faced by first-time homebuyers, Greylock provides guidance on available programs designed to increase homeownership accessibility.
Partnerships and Ongoing Support
The credit union partners with organizations like MassHousing, which offers down-payment assistance, and Central Berkshire Habitat for Humanity, a local nonprofit housing developer. Greylock also services the mortgages it originates, providing ongoing support to borrowers even after the loan closes. “They know that they can call us if there’s an issue,” said McCluskey, “I think that’s a big factor.”
Risk Assessment and Financial Empowerment
Jodi Rathbun-Briggs, Chief Lending Officer at Greylock Federal Credit Union, highlighted the institution’s smart risk assessment practices and the trust it has cultivated with its customers as key factors in its lending volume. For borrowers facing financial difficulties, Greylock offers resources through its financial empowerment center. The credit union provides financial education programs to support potential borrowers prepare for homeownership.
Bissell stated that Greylock’s ability to accurately predict asset performance is crucial to its lending strategy. He emphasized the importance of the team’s dedication, connection, and ability to listen to customers.