Facing Homebase Liquidators? Here’s What You Need to Know

Homebase customers in Ireland have been left worrying about their outstanding kitchen orders following the UK company’s collapse. Provisional liquidators were appointed in November, casting uncertainty over the fate of Irish stores and the thousands of orders yet to be fulfilled.

Many customers have contacted the Competition and Consumer Protection Commission (CCPC) for guidance, and the CCPC acted to seek clarification from liquidators. Here’s what they have learned and what you can do if your Homebase order is affected.

Hope for Kitchen Order Fulfillment

The good news is that the liquidators have assured the CCPC that most kitchen orders are likely to be fulfilled. They are currently contacting customers to explain how this will work in practice.

If Homebase cannot fulfill all or part of your order, you will be entitled to a full refund. It’s possible you’ve already been contacted by the liquidators. If not, I recommend contacting your local Homebase store directly.

Protecting Yourself: Chargebacks Explained

If you paid for your order with a credit or debit card, explore your options for a chargeback. A chargeback allows customers to claim a refund for disputed transactions or undelivered goods.

Most card schemes offer full chargeback rights, but it’s important to act quickly. Time frames for requesting a chargeback vary, usually between 120 and 180 days after the transaction or the promised delivery date. Contact your card issuer immediately to discuss your options.

Gift Voucher Expiry Issues

Another common problem is gift voucher expirations. In December 2019, a new law was introduced regulating gift card expiry dates. This law mandates a minimum five-year lifespan for new gift cards. When a voucher was purchased before December 2, 2019, the business could decide on its own expiry date.

While restaurants, e-money cards, and vouchers for specific services aren’t covered by this rule, luxury hotel and spa vouchers like the one you describe likely fall under its protection.

If your voucher is expiring soon, it’s worth contacting the hotel and explaining your situation. While they aren’t legally obligated to extend your voucher, they might be willing to make an exception, especially if you’ve been a loyal customer.

Keep in mind that businesses are often motivated to retain goodwill, and understanding your situation might lead to a positive outcome.

Have a Question?

Do you have a consumer issue you need help with? Email g.monaghan@independent.ie and our expert panel will try their best to assist.