MyLA311 System Faces Renewed Criticism Over Functionality
Los Angeles city officials are addressing ongoing issues with the MyLA311 system, the city’s platform for residents to access services and report non-emergency issues. Despite a recent overhaul, some residents and city staff report continued problems with the system’s functionality, leading to a return to older, less efficient methods of service requests.
System Issues Prompt City Council Action
On Wednesday, April 29, 2026, the Los Angeles City Council approved a motion led by Councilmembers Imelda Padilla and Monica Rodriguez to address concerns regarding the MyLA311 system. Padilla highlighted the issues during the council meeting, stating that the broken app has led some to revert to using “Excel sheets, phone calls, paper and pen in order to engage in service delivery.”
What is MyLA311?
MyLA311 allows residents to report issues such as tree inspections, homeless encampment services, and illegal dumping, and to track the status of their requests. According to the Mayor Karen Bass’ office, the system handles 86 different service request options across neighborhoods. MyLA311 is accessible through a call center (dial 311 or 213-473-3231), a website, and a mobile app.
Recent Updates and Previous Makeover
The city launched a revamped version of MyLA311 in April 2025, aiming to modernize how residents request municipal services. The previous system was outdated and had been in use for years past its lifecycle. The current issues emerged after this update.
Next Steps for Resolution
The approved motion instructs the Public Works department to submit a formal report detailing any problems with the system, including their impact on service timelines and completion rates. The city’s IT agency will also be tasked with developing potential solutions to address the identified issues.
How to Access City Services
Residents can still access city services through the following methods:
- Phone: Dial 311 or (213) 473-3231. The call center is open Monday through Friday from 7 a.m. To 7 p.m., and weekends/holidays from 8 a.m. To 5 p.m.
- Website: Submit requests online 24/7 at https://myla311.lacity.gov
- Mobile App: Download the MyLA311 app from the Google Play Store or the Apple App Store.
The MyLA311 app allows users to request services like graffiti removal, pothole repair, and bulky-item pickup, as well as access a knowledge base and a map of city facilities.