Shape the Future of Global Commerce: Services Delivery Director, Professional Services
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We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll do:
The Services Delivery director, Professional Services (SDD, PS) performs in a leadership capacity within their assigned consulting services team. The SDD will help achieve specified business targets,provide delivery governance,project oversight,and support the deal execution process. In this role, the SDD would:
* Manage their teams and develop the talent potential of each team member and comply with SAPs high standards of administrative and cultural excellence.
* Effectively collaborate with other departments of SAP and externally with partners and Systems Integrators consistent with SAP’s Customer Engagement Lifecycle (CEL).
* Coordinate PMO and Engagement Delivery staffing / resource allocation across MU including working with Services Sales leadership and other Services Delivery leadership to proactively determine upcoming Services needs and identify potential deficiencies
* Manage Market Unit financials including utilization, revenue forecasting and meeting budget metrics.
* Work with Solution Center and pursuit teams to ensure proposal margin, staffing and timeline meets Market Unit targets.
* Work with Finance team and PMO teams to keep revenue and cost reporting accurate and up to date.
* Escalate risks and issues to leadership and work with cross-functional teams to resolve.
* Drive continuous betterment initiatives to enhance delivery processes and quality.
* Champion SAP’s values and promote a culture of innovation and collaboration.
Strategic Delivery Director – SAP Customer Success
Job ID: 348499
Location: United States (Remote)
Overview
Are you a seasoned leader with a passion for driving customer success thru innovative SAP solutions? Do you thrive in a fast-paced, global habitat? If so, we invite you to join our team as a Strategic Delivery Director.
In this pivotal role, you will be responsible for the accomplished delivery of SAP solutions and services to key strategic customers.You will lead cross-functional teams, build strong customer relationships, and ensure the alignment of SAP solutions with customer business objectives. This is a remote position, offering the flexibility to work from anywhere in the United States.
Responsibilities
* Customer Engagement: Serve as a trusted advisor to key customers, understanding their business challenges and identifying opportunities to leverage SAP solutions.
* Delivery Leadership: Lead and manage project teams through all phases of the project lifecycle, from planning and execution to go-live and support.
* Solution Alignment: Ensure that SAP solutions are aligned with customer business requirements and industry best practices.
* Relationship Management: Build and maintain strong relationships with customer stakeholders, including executive leadership.
* Innovation & Adoption: Drive the adoption of new SAP innovations and technologies within customer organizations.
* Pursuit Support: Collaborate with sales and pre-sales teams to develop compelling proposals and win new business.
* Team Leadership: Mentor and develop a high-performing team of SAP professionals.
* Financial Management: Manage project budgets and ensure profitability.
Qualifications
* 10+ years of experience in SAP consulting or implementation.
* 5+ years of experience in a leadership role, managing cross-functional teams.
* Proven track record of successfully delivering complex SAP projects.
* Deep understanding of SAP solutions across multiple lines of business (e.g., Finance, Supply Chain, HR).
* Strong communication, presentation, and interpersonal skills.
* ability to travel as needed (approximately 25%).
* Experience working in a global institution and proven record leading virtual and cross-cultural teams
* Experience working in project delivery with a cloud-first delivery approach
* Bachelor’s degree or equivalent experience
Meet Your Team
The SDD will work closely with selected customers, the MU Services leaders, Services Account Executives, Delivery Executives, Program and Project Managers to ensure the overall success of pursuits, implementations, adoption of SAP solutions and innovations, and customer relationships.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business submission software and related services for database, analytics, smart technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – nonetheless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment.