2024-01-20 01:35:00
Original title: Sincere hospitality is always the strongest “golden sign”
Data shows that during the three-day New Year’s Day holiday, Harbin received a total of 3.0479 million tourists and achieved a total tourism revenue of 5.914 billion yuan. Both the number of tourists received and total tourism revenue reached historical peaks. Harbin has suddenly become the hottest Internet celebrity “Erbin” this winter. This phenomenon-level explosion has also made this old industrial city burst into life and vitality again.
The popularity of Harbin seems to be accidental, but in fact it is the inevitable result of hard work. We planned and prepared a year in advance, dealt with problems calmly and solved them in a timely manner. The local people actively participated in the enthusiastic response. Behind Harbin’s “out of the circle” are the people with good government and people. It is the responsible actions, enthusiasm and sincerity of the local government and the people that have made the whole city tolerant and warm, and thus it has been able to catch this wave of “fire coming out of Shanhaiguan” and “flooding wealth”.
Turn crises into opportunities and polish the “gold-lettered signboard.” Seek opportunities in crises and be brave enough to break through changes in the situation. Faced with the ice and snow world ticket refund crisis, the scenic spot immediately issued a letter of apology, and leaders rushed to the site to supervise the office. Through a series of response measures including apology, rectification, and refund, Harbin used sincerity and sincerity to attract support from netizens from all over the world. From the non-shirking and non-negotiable attitude towards refunding tickets to various follow-up measures, as well as the people-friendly actions that call for “customers first, customer first, customer as friend and customer as relative”, all reflect the local ” The responsibility and sincerity of “welcoming guests from all over the world and warming the world with ice and snow”.
“Erbin” worships guests and raises the temperature of the city. In this “warm” trip with ice and snow as the medium, we saw the warm hospitality of the local people. Citizens formed a loving caravan to pick up and drop off tourists for free, gave up the bathhouse to foreign friends, put the special snack frozen pears on the plate, and even the local big brother The eldest sisters all speak in a “pinyin” tone. These fancy pampers fill the ice city with warmth and make tourists feel warmer. Harbin citizens gave way, scenery, and benefits to friends from afar, fully demonstrating the good image of “Binbin courtesy”. This winter, they made wonderful appointments and shared the beauty of civilization with tourists from all over the world.
Sing and dance together, performing “Winter Love Song”. Faced with the sudden influx of tourists, various local departments worked together to form a network. Whether it is through the 12345 hotline, or short videos and comments on the Internet, the local government attaches great importance to the criticisms, opinions and suggestions of tourists and netizens, sincerely thanks them, verifies them one by one, and puts them under the “microscope” to study, solve, improve, and improve services. quality and improve tourist satisfaction. The artificial moon rising over the Saint Sophia Church, the flying phoenix borrowed from Liaoning, the heart-warming tea house on the roadside, inviting out the Oroqen people, the Ewenki people staged a national unity…these are all details that attract tourists I can’t help but sigh, “It’s only cold in Harbin, and the rest is hot.”
It is expected that it is Harbin’s turn to be the “richest city”. From Zibo in the summer to Harbin in the winter, the popularity of each city fully illustrates one point: sincere hospitality is always the strongest sign! Only by continuously strengthening the supply of high-quality tourism products and services, creating a good business environment and service standards, and striving to provide public services that match network traffic can we truly retain people’s hearts, continuously polish the “golden sign” of urban development, and help We promote high-quality development of tourism industry. (Chen Hongyu)
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