Kenneth Card Warns TikTok Viewers About Texas Roadhouse Steak Mix-Ups
“Getting what they pay for” is the primary goal for Kenneth Card, a Texas Roadhouse customer in Forsyth, Illinois, who went viral on TikTok after claiming he received a cheaper sirloin steak instead of a filet mignon three times, foxbaltimore.com reported. Card posted his video earlier this month, racking up more than 30,000 views and warning other restaurant patrons to check their meals.
Card stated that his prior work experience in hotel and restaurant kitchens preparing and cutting steaks makes him confident he can tell the difference between the cuts. According to the Texas Roadhouse website, the Forsyth location charges $19.49 for an 8-ounce sirloin, while an 8-ounce filet mignon costs $29.99.
Weekly Visits Lead to a Manager Confrontation in Forsyth
Card stated that he has visited the Forsyth Texas Roadhouse about once a week for over a year, building a rapport with the staff. During his first visit involving an alleged mix-up, he informed the staff that he believed he received the wrong cut, and employees provided him with a replacement filet. On his second visit, Card ate the disputed steak without voicing any concerns to the staff.
On his third visit, Card ordered the filet mignon again, prompting him to speak directly with a manager after noticing the same issue. Staff members took the meal away to get another opinion, and employees ultimately told him the plate contained a cut different from what he ordered. Card waited for a new steak and took his food to go before publishing his TikTok video.
Texas Roadhouse Responds to the Viral Allegations
A Texas Roadhouse spokesperson stated to Fox News that the company has not been able to track that the mix-up occurred on three separate occasions. However, management confirmed that the issue was corrected on-site once, noting that the restaurant quickly made the situation right after investigating Card’s allegations.
The corporate spokesperson added that kitchen employees routinely double-check food for quality and accuracy as orders leave the kitchen. The company urged any customers who believe they received the wrong cut or an incorrect charge to alert their server immediately at the time of the visit so staff can resolve the problem on the spot.
Frequently Asked Questions About the Texas Roadhouse Steak Dispute
What specific locations and prices are involved in the dispute?
The incidents took place at the Texas Roadhouse located in Forsyth, Illinois. According to the restaurant’s website, the 8-ounce sirloin costs $19.49, while the 8-ounce filet mignon costs $29.99 at that specific establishment.
How many times does Kenneth Card claim he received the wrong steak?
Card stated that he received a sirloin instead of a filet mignon three times during his weekly visits. A company spokesperson countered that the restaurant could only track and confirm the issue occurring and being corrected on-site on a single occasion.
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