Logan International Airport has implemented updated operational protocols for rideshare services, specifically affecting how passengers connect with Uber and Lyft drivers. As of mid-2026, Massachusetts Port Authority (Massport) officials have maintained designated pick-up zones in the Central Parking garage, requiring travelers to navigate to specific levels rather than curbside at terminal arrivals. These measures are designed to mitigate traffic congestion on the airport’s inner roadways.
Navigating Rideshare Pick-up Locations at Logan
Massport mandates that all app-based rideshare services, including Uber and Lyft, conduct passenger pick-ups exclusively within the Central Parking garage. Passengers arriving at Terminals A, B, C, or E must follow directional signage toward the "Central Parking" or "App-Based Rides" areas.
According to official Massport guidance, the pick-up zones are located on specific levels of the garage, which vary depending on the terminal. Travelers are encouraged to check their mobile app for real-time instructions, as the app will automatically direct the user to the correct level and row number once the ride request is confirmed. This centralized system aims to reduce the volume of vehicles circling terminal curbs, which has historically been a primary cause of gridlock at the facility.
Operational Changes and Traffic Management
The shift to garage-based pick-ups is part of a broader strategy by Massport to manage the high volume of passenger traffic at Boston Logan. By removing rideshare vehicles from the arrival curbs, the airport creates additional space for private vehicles, taxis, and public transit shuttles.
Data from the Massachusetts Department of Transportation indicates that managing curb space is critical to maintaining throughput at the airport. Because Logan serves as a major regional hub, the integration of technology-driven ride services with physical infrastructure remains a focus for airport planners. Passengers should anticipate a short walk from their terminal to the garage, typically via climate-controlled pedestrian walkways.
Frequently Asked Questions
Where do I meet my driver?
All Uber and Lyft drivers are required to meet passengers in the Central Parking garage. You should follow the "App-Based Rides" signs located inside your terminal arrivals area.
Is there a cost for using the pick-up zone?
While there is no direct fee for the passenger to use the pick-up zone, rideshare companies may incorporate airport-specific surcharges into the final fare of your trip.
Are there exceptions for accessibility?
Passengers requiring additional assistance should contact their airline or use the airport’s accessibility services prior to arrival. Accessible pathways are maintained throughout the terminal and garage connections.
Can I still get dropped off at the terminal?
Yes, these restrictions generally apply to pick-ups. Drop-offs by rideshare vehicles are typically permitted at the terminal departures level, though travelers should always follow signage and driver instructions upon arrival.
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