United Airlines Can Now Ban Passengers Who Don’t Use Headphones

United Airlines has updated its policies to allow the airline to refuse transport, and potentially issue a permanent ban, to passengers who play audio or video content without using headphones. The new rule, quietly added to the airline’s contract of carriage on February 27, aims to improve the in-flight experience for all passengers.

New Policy Details

Under the updated Rule 21, which falls under the “Refusal of Transport” section of United’s contract of carriage, passengers are now required to use headphones when listening to audio or watching video content on personal devices. This includes music, videos, and social media feeds played aloud. The airline reserves the right to deny boarding or remove passengers who fail to comply, and may even ban them from future flights. CBS News reports that United may “refuse transport, on a permanent basis,” to those who don’t adhere to the headphone rule.

Why the Change?

United Airlines stated that the update was prompted by the expansion of its Starlink satellite internet service, which is expected to increase device usage during flights. “With the expansion of Starlink, it seemed like a good time to craft that even clearer by adding it to the contract of carriage,” a United spokesperson told FOX Business. The airline has always encouraged headphone use, and its Wi-Fi rules already remind customers to use them.

Free Earbuds Available

For passengers who forget their headphones, United Airlines will provide free earbuds when available. According to United’s website, free earbuds will be available upon request.

Industry Trend

Travel expert Scott Keyes told CBS News he is unaware of any other major U.S. Airline that has adopted such a strict rule. While other carriers encourage headphone use, none explicitly state that failure to comply could result in removal from an aircraft.

Broader Context: Public Transport Etiquette

The move by United Airlines reflects a growing concern about noise etiquette on public transportation. In the UK, the Liberal Democrats have even called for fines of up to £1,000 for “headphone dodgers” who play loud music on public transport, though this proposal faces challenges gaining widespread political support.

Key Takeaways

• United Airlines can now ban passengers for not using headphones.
• The new rule is part of the airline’s “Refusal of Transport” policy.
• Free earbuds are available for passengers who forget theirs.
• This policy is unique among major U.S. Airlines.