Upstox: A Comprehensive Overview of India’s Leading Trading Platform

Upstox Securities Pvt. Ltd. Has emerged as a prominent player in India’s financial market, offering a platform for trading and investing in stocks, IPOs, mutual funds, and more. Founded with the mission to empower every Indian to confidently grow their wealth, Upstox has rapidly gained traction, boasting over 1.3 crore users as of February 2026. This article provides a detailed overview of Upstox, its history, key features, regulatory compliance, and investor resources.

History and Milestones

Upstox’s journey began in 2010 when it received its license to operate as a trading business in India under Upstox Securities Pvt. Ltd. [1]. Key milestones include:

• 2010: Received trading license in India.
• 2012: Pioneered unlimited trading plans in the retail trading space.
• 2014: Achieved a trading turnover of ₹4000 crore within two years.
• 2019-2020: Became the broker with the highest number of accounts opened in a single month.
• 2020: Recognized for best innovation in wealth management.
• 2021: Achieved the highest number of Demat accounts opened in a single month (October) through CDSL.

Key Features and Services

Upstox provides a comprehensive suite of services designed to cater to both investors and traders:

• Accessible Platform: Mobile and desktop platforms are available to all Indians.
• Affordable Pricing: Charges up to ₹20 for equity, F&O, commodity, or currency orders, with zero brokerage on Mutual Funds, and IPOs. [1]
• Dedicated Modes: Offers tailored modes for investors and traders to meet their specific needs.
• Investment Options: Facilitates trading and investment in stocks, SIPs, IPOs, Mutual Funds, Futures & Options (F&O), and commodities. [3]
• Advanced Trading Tools: Provides powerful charting, discovery, and execution tools for traders. [3]

Leadership and Founders

Upstox is led by a team of experienced professionals:

• Ravi Kumar: Co-founder, with a long-standing passion for trading and the stock markets. [1]
• Kavitha Subramanian: Co-founder, responsible for growth, strategy, finance, and customer experience. [1]
• Shrini Viswanath: Co-founder, driven by a similar ambition for trading and recognizing the potential of the Indian market. [1]

Key personnel likewise include Aditya Vyas (VP Product), Puneet Maheshwari (Director & VP Product), Amit Lalan (VP Product), and Mike Akeroyd.

Regulatory Compliance and Contact Information

Upstox operates under strict regulatory guidelines:

• SEBI Registration No.: INZ000315837 (Upstox Securities Pvt. Ltd.)
• NSE TM Code: 13942
• BSE TM Code: 6155
• CDSL Reg No.: IN-DP-761-2024
• CIN: U65100DL2021PTC376860
• Compliance Officer: Mr. Kapil Jaikalyani. Tel No.: (022) 24229920. Email ID: compliance@upstox.com
• Registered Address: 809, New Delhi House, Barakhamba Road, Connaught Place, New Delhi – 110001
• RKSV Commodities India Pvt. Ltd.: SEBI Registration No.: INZ000015837, MCX TM Code: 46510, CIN: U74900DL2009PTC189166, Compliance Officer: Mr. Amit Lalan. Tel No.: (022) 24229920. Email ID: compliance@rksv.in

Investor Grievance and Support

Upstox provides multiple channels for investor support and grievance redressal:

• Chatbot: 24/7 instant solutions. [2]
• Email: Response within 48 hours. support@upstox.com
• Assist Center: Detailed FAQs. [2]
• Phone: 022-41792999, 022-69042299, or 022-71309999 (available on trading days from 8 AM to 5 PM). [2]
• Complaints Email: complaints@upstox.com and complaints.mcx@upstox.com

For unresolved concerns, investors can escalate to SEBI SCORES, the relevant Exchange (NSE, BSE, MCX), the Depository (CDSL), or the Smart ODR portal.

Vital Investor Disclaimers and Warnings

Upstox emphasizes the importance of informed investing and cautions against various risks:

• Market Risk: Investment in securities markets is subject to market risks.
• Derivatives Risk: 9 out of 10 individual traders in equity Futures and Options incur net losses.
• Unauthorised Investment Advice: Upstox does not provide stock tips and has not authorized anyone to trade on behalf of others.
• Fraudulent Schemes: Investors are cautioned against unauthorized collective investment schemes and guaranteed returns.
• Security Awareness: Investors are advised to protect their trading credentials and avoid sharing sensitive information.

Investors are encouraged to read the Risk Disclosure Document, Terms of Use, and Privacy Policy before investing. They are also advised to utilize the Online Dispute Resolution (ODR) Portal for resolving disputes. [2]