Nectar Launches AI Assistant for Unified Communications Observability
JERICHO, N.Y., March 9, 2026 – Nectar Services Corp., a provider of unified communications (UC) and contact center observability solutions, today announced a native AI Assistant integrated directly into its platform. The assistant aims to transform operational telemetry into accessible intelligence, enabling faster diagnosis and resolution of issues without requiring additional tools or data movement.
Conversational Intelligence for Enhanced Operations
The AI Assistant allows users to query Nectar’s operational dataset – including session data, configuration management database records, call analytics, and provisioning information – using natural language. This capability enables teams to investigate anomalies, generate charts, identify root causes, and receive remediation guidance quickly. The goal is to convert observability data into actionable operational intelligence.
Traditional observability tools often rely on pre-built views and dashboards, limiting the scope of investigation. Nectar’s AI assistant removes these constraints, allowing operators to ask specific questions and visualize data as needed. Key features include:
- Natural language querying of telemetry data across voice, video, chat, and multi-vendor ecosystems.
- Early detection of service degradation and customer experience issues.
- Context-aware root cause analysis combining historical and real-time telemetry.
- AI-generated remediation guidance for configuration, capacity, and escalation decisions.
- Dynamic report and chart creation with dashboard saving capabilities.
- Continuous learning from operator feedback and incident outcomes.
API-First Design Enables AI Integration
Nectar emphasizes that its platform was designed with AI integration in mind from the outset. Every function and data domain has been built with an API-first approach, ensuring a complete and consistent API surface. This design facilitates the integration of AI tools without requiring extensive retrofitting or rebuilding of access paths. The company states that its AI assistant can observe, reason, and act across the entire system.
Security is likewise a key consideration. Nectar states that all AI interactions are subject to the same access controls, tenancy isolation, and audit trails as other platform operations, ensuring explicit permissions and full traceability.
Unified Architecture for Internal and External AI
Nectar built its internal AI assistant as a Model Context Protocol (MCP) client, utilizing the same toolset available to external agents. This approach avoids the duplication of tools and technical debt that can arise from maintaining separate internal and external AI integrations. According to Pedram Feshareki, Nectar VP Product Development, “Our customers already have world-class visibility through Nectar. What the AI assistant adds is the ability to travel beyond what any dashboard was designed to show, asking questions in the moment, getting answers in seconds, and acting on them immediately.”
Availability
Nectar’s AI Assistant is currently in early alpha testing with select customers and partners. The company plans to expand the early access program throughout 2026, with general availability details to be announced in the coming months. Nectar will be showcasing the new capabilities at Enterprise Connect (#928). Interested organizations can contact their Nectar representative, email info@nectarcorp.com, or visit www.nectarcorp.com for more information.
About Nectar Services Corp.
Nectar Services Corp. Provides unified communications and contact center observability solutions for global enterprises and managed service providers. The company has been providing visibility, diagnostics, and analytics for complex, multi-vendor environments for over two decades, aiming to optimize user experience, accelerate troubleshooting, and enhance operational efficiency. Nectar’s vendor-neutral, standards-based approach supports integration with leading collaboration and contact center platforms.