Agentic AI Fuels India’s Tech Transformation

India’s technology sector is undergoing a significant shift, driven by the rapid adoption of agentic AI. Leveraging platforms like NVIDIA AI Enterprise and models such as NVIDIA NeMo, Indian tech giants are enhancing productivity and efficiency across diverse industries, including healthcare, telecommunications, and financial services.

The Rise of Agentic AI in India

Infosys, Tech Mahindra, Wipro, and Persistent Systems are at the forefront of this transformation, integrating agentic AI platforms to improve both back-office operations and customer service experiences. This momentum is projected to propel India’s tech industry to a $500 billion revenue by 2030, a substantial increase from the $250 billion recorded in 2023 [NVIDIA]. This growth is supported by a significant investment in GPU infrastructure, with 38,000 GPUs secured as of September 2024 [NVIDIA].

Wipro Enhances Call Center Efficiency with AI Agents

Wipro is deploying its WEGA platform, powered by NVIDIA AI Enterprise, to revolutionize customer service in the healthcare insurance sector. Traditional contact centers struggle to meet peak demand during enrollment periods. Wipro’s AI-agent-assisted solution addresses this challenge by enabling service representatives to handle more complex inquiries, accelerate resolution times, and deliver personalized support.

The results demonstrate a significant impact: AI agents now handle 42% of inbound calls, with near-instant responsiveness across 900 concurrent calls and 164 requests per second, all whereas maintaining sub-200-millisecond latency. Members benefit from conversational self-service, while human agents receive real-time prompts and knowledge retrieval. The solution utilizes NVIDIA NIM microservices and NVIDIA NeMo Guardrails to ensure performance, governance, and safety in regulated healthcare environments.

Tech Mahindra Advances Autonomous Network Operations with NVIDIA NIM

Tech Mahindra is collaborating with NVIDIA to develop a platform for AI-assisted network operations. The core of this platform is a large telco model (LTM) that prioritizes and recommends fixes to field technicians based on historical success rates. This approach leads to faster, more accurate resolutions, often in a single visit, and supports a path toward level-4-plus operational maturity [Tech Mahindra].

The platform leverages NVIDIA Nemotron embedding models for semantic search and a reranking model to improve decision relevance. These models are deployed using NVIDIA NIM microservices for accelerated AI inference, and NVIDIA NeMo Agent Toolkit orchestrates agent workflows across network domains [Tech Mahindra].

Infosys Accelerates Software Delivery with a Coding Small Language Model

Infosys has developed a 2.5-billion-parameter small language model for coding, built using the NVIDIA NeMo framework within NVIDIA AI Enterprise and integrated into Infosys Topaz Fabric. This model accelerates software delivery with performance comparable to larger models, while remaining lightweight and deployable across various environments, including on-premises data centers, cloud environments, and standard desktops [NVIDIA].

The model is trained on a curated dataset of high-quality code, synthetic data, and natural language inputs, and incorporates safety-aligned training and responsible AI practices. Its secure-coding capabilities are validated through industry benchmarks, providing enterprises with confidence in its use for code generation, debugging, and multi-agent development pipelines.

Persistent Systems Advances Drug Discovery with NVIDIA BioNeMo

Persistent Systems is partnering with NVIDIA to accelerate early-stage drug discovery. Their Generative Molecules and Virtual Screening (GenMoIVS) solution, built on the NVIDIA BioNeMo platform and the NeMo Agent Toolkit, uses large, domain-specific models to simulate molecular behavior with high accuracy [NVIDIA].

GenMoIVS generates and evaluates candidate compounds before lab testing, continuously reasoning across virtual screening, prioritization, and experimental planning. The platform runs on NVIDIA’s accelerated computing platform, including NVIDIA AI Enterprise software and NIM microservices, enabling high-throughput simulation and real-time scientific decision-making.

Key Takeaways

• Agentic AI is transforming India’s tech industry, driving significant growth and innovation.
• NVIDIA AI Enterprise and related models are central to these advancements.
• Applications span healthcare, telecommunications, and financial services, improving efficiency and customer experiences.
• Indian IT giants are leading the way in deploying and scaling agentic AI solutions.