## It’s 2025 – And Delta Is Still Stranding Passengers Outside The Country With A 1990s Credit Card Rule
Delta Air Lines often asks passengers to see the credit card they used to buy their ticket to allow check-in. This seems to happen with some frequency before flights departing London Heathrow. And it catches customers by surprise – who may not have the card with them.
* Twenty five years ago this was common as a way to fight fraud. If I bought a ticket for someone direct from an airline, I’d stop by an airport (or a city ticket office, back then!) to have them document the reservation that the credit card had already been shown.
* That led me to buy tickets from online travel agencies. Those agencies were on the hook, and the airline was less concerned with checking credit cards on third party bookings.
* Othre airlines stopped the practice, and while Delta doesn’t do this with most customers they still seem to do it when other airlines do not.
One passenger tried to check-in at a kiosk at Heathrow and check-in for their flight to Seattle failed. Delta agents couldn’t help – they could only demand to see the card used for purchase, but the travelers didn’t have it. there were no other options – except to buy new walk up tickets for $6,000 or not travel home.
They finaly got help from a neighbor,at 3 a.m. local time in Seattle, to break into their house to find and take photos of the card – and delta accepted the photos. We’ve seen this with others, too.
>I bought a ticket for my parents and my child. They told me the agent refused to check them in because they didn’t have my credit card (wich was used to book the flight) with them.
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>Now Delta wants me to reschedule the flight for $4,000 extra. I’m disgusted. How is this even a thing.
Delta refused to check in without credit card
byu/elves2732 indelta