Eddie Rockets Faces Discrimination Claims After Denying Paralympian with Guide Dog Proper Seating

Eddie Rockets has been fined €5,000 for discriminating against Paralympian Nadine Lattimore, who was refused appropriate seating for herself and her guide dog at one of its Dublin restaurants.

The Incident

In October 2023, Ms. Lattimore, a former track and field athlete who represented Ireland at the 2012 Paralympic Games, visited Eddie Rockets on Parnell Street. An employee directed her to a booth by the entrance, but Ms. Lattimore expressed concerns about the safety and security implications of this location given her disability. She requested a table further into the restaurant, highlighting that her guide dog, Pilot, wouldn’t comfortably fit under the cramped table.

“I was just spoken over,” Ms. Lattimore testified, describing her attempts to explain her rights and find a suitable solution. “It was an absolute blanket no.” Despite her best efforts to communicate and advocate for herself, she faced dismissiveness and a perceived lack of understanding.

Previous Cases and Wider Issue

This incident marks the third time Ms. Lattimore has sought legal action against businesses under equality legislation for issues accessing premises with her guide dog this year alone. Addressing the tribunal, she pointed out the irony of representing Ireland at the Paralympics with her dog by her side, only to encounter difficulties traversing a short distance to a local restaurant.

Patrick Burke, former chairman of Irish Guide Dogs for the Blind, emphasized the widespread nature of this problem, stating that clients had reported numerous similar cases, leading some to avoid bringing their guide dogs out altogether.

Eddie Rockets’ Response and Ruling

While Eddie Rockets admitted to discrimination, they disputed any claim of staff unfriendliness. They argued that the supervisor involved made a mistake, which was immediately corrected by the head chef, and that this isolated incident should not overshadow the company’s commitment to service animals.

Adjudicator Marie Flynn acknowledged Eddie Rockets’ remedial actions, including policy updates and staff training on service animals. However, she directed the payment of €5,000 in compensation to Ms. Lattimore and recommended posting clear signage welcoming guide dogs and assistance dogs.

Call to Action

This case highlights the critical need for awareness and understanding surrounding the rights of people with disabilities. Let’s work together to create a more inclusive environment where everyone feels welcomed and respected.