Fiserv President Dhivya Suryadevara Resigns Citing ‘Good Reason’ Contract Clause

Dhivya Suryadevara resigned as president of Fiserv on July 7, citing a “good reason” clause in her employment contract. According to a filing with the Securities and Exchange Commission (SEC), Suryadevara’s departure follows a leadership shakeup at the fintech giant, including the recent appointment of Takis Georgakopoulos as CEO. She will remain a non-executive employee through July 31 to facilitate the transition.

The ‘Good Reason’ Clause and Leadership Shifts

Suryadevara’s resignation is tied to specific contractual triggers defined in her August 28, 2025, offer letter. According to Fiserv’s Annual Report on Form 10-K, a “good reason” for resignation includes a material reduction in base salary, a decrease in annual incentive targets, a material adverse change in duties, or a change in the company’s CEO.

The timing aligns with a broader executive transition. On June 15, Fiserv announced that Mike Lyons stepped down as CEO and board member to lead Truist. The company immediately named Takis Georgakopoulos, previously the co-president of Technology and Merchant Solutions, as the new CEO and a member of the board of directors.

Fiserv’s Interim Financial Solutions Leadership

To fill the void in the Financial Solutions business, Fiserv appointed two veteran executives as interim leaders on July 7. According to the SEC filing, the roles will be shared by:

• Andrew Gelb: Executive vice president and chief operating officer, Financial Solutions, who joined the company in 2014.
• Srini Krish: Head of technology and operations, Financial Solutions, who also joined Fiserv in 2014.

Suryadevara’s Executive Background

Suryadevara joined Fiserv on December 1, 2025, as co-president and head of Financial Solutions, Sales and Operations. Before her tenure at Fiserv, she served as the CEO of Optum Financial and Optum Insight at UnitedHealth Group. In a June interview with PYMNTS, it was noted that her career also included senior leadership positions at Stripe and General Motors.

Financial Outlook and Market Stability

Despite the executive turnover, Fiserv has maintained its financial guidance. In a June 15 press release, the company reaffirmed its full-year 2026 outlook provided on May 5. Fiserv projects organic revenue growth between 1% and 3% and adjusted earnings per share (EPS) ranging from $8 to $8.30 for the 2026 fiscal year.