## Free Expands Retail Footprint with New Store opening in Romans-sur-Isère
Free, a leading telecommunications provider, has bolstered its commitment to customer service by inaugurating a new retail location in Romans-sur-Isère this Thursday, July 9th. Situated at 44 place Jean-Jaurès, the 101 square meter store will operate from 9:30 AM to 7:00 PM, Monday through Saturday, offering convenient access for local residents.
### Enhanced Customer support Through Local Presence
This expansion underscores Free’s strategic initiative to enhance its direct engagement with customers across France. Rather than relying solely on digital or phone support, the company is investing in a network of physical stores to provide personalized assistance. A dedicated team of four customer advisors will be available to assist with inquiries, account management, and technical support. These advisors will work alongside self-service interactive kiosks,offering a blend of human interaction and technological convenience.### Growing Network in the Drôme Department
The Romans-sur-Isère store represents the third retail outlet Free has established within the Drôme department, complementing existing locations in Valence and Montélimar. This continued investment signals the company’s confidence in the region and its dedication to serving the local community. Customers can visit the store without the need for prior appointments, ensuring immediate access to support and services. According to recent industry reports, brick-and-mortar stores remain a crucial touchpoint for telecom customers, with approximately 35% still preferring in-person assistance for complex issues or new service activations. [[3]]