Prasarana Reports Over 50% Reduction in Rail Disruptions, Approaching Pre-pandemic Ridership

PETALING JAYA, January 7, 2026 – Prasarana Malaysia Berhad has announced a significant enhancement in the reliability of its rail services, achieving a more than 50% reduction in disruptions in 2025 compared to the previous year. Transport Minister Anthony Loke lauded the progress as a testament to the state-owned firm’s commitment to enhancing public transportation in Malaysia.

Significant Drop in Service Interruptions

In 2025, Prasarana recorded only 31 service interruptions across its rail networks, a substantial decrease from the 71 incidents reported in 2024 [[1]].2024 saw considerable public criticism due to frequent breakdowns and delays, raising concerns about the viability of rail transport in the Klang Valley.

Improved performance Metrics

the improvement is attributed to a focused approach on maintenance, system repairs, and the implementation of predictive maintenance strategies [[2]]. Prasarana has introduced a key performance indicator (KPI) measuring Mean Kilometres Before Failure (MKBF).In 2024, the MKBF stood at one breakdown for every 70,000km traveled. This figure dramatically improved in 2025 to one breakdown per 790,000km traveled [[1]].

Ridership rebounds

Alongside the reduction in disruptions, Prasarana has also seen a significant increase in ridership. public transport ridership operated by the company rose by 11% year-on-year, reaching 1.31 million passengers [[1]], nearing pre-pandemic levels [[3]].

Ongoing and Future Developments

Despite the positive progress, Prasarana continues to focus on key projects. The opening of the Shah Alam LRT line has been delayed to ensure a seamless and reliable launch. Transport Minister Loke emphasized that safety remains the top priority, and the line will not open until all necessary checks and “free-fail run” (FFR) tests are completed [[1]].

A major upgrade is also planned for the kelana Jaya LRT line, with RM1 billion allocated under the 2026 budget to replace 26 train units. The Kelana Jaya line currently serves an average of 250,000 passengers daily, while the Kajang MRT line is the most utilized service, carrying approximately 270,000 passengers daily [[1]].

Key Takeaways

• Prasarana reduced rail disruptions by over 50% in 2025, dropping to 31 incidents from 71 in 2024.
• The MKBF improved significantly, from one breakdown every 70,000km to one breakdown every 790,000km.
• Ridership is approaching pre-pandemic levels, with a 11% increase to 1.31 million passengers.
• The Shah Alam LRT line opening is delayed to prioritize safety and reliability.
• A RM1 billion upgrade is planned for the Kelana Jaya LRT line.