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Switzerland Leads in IT Resilience and Automation
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New DACH report shows: Switzerland is ahead when it comes to IT resilience and automation – but cooperation still has room for betterment.
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2025/10/24 10:46:37
IT is the backbone of modern organizations – and is notably stable in Switzerland. According to the new ITSM 2026 DACH report from TOPdesk, for which a total of 3,000 IT specialists from Germany, Austria and Switzerland were surveyed as part of a European online study in August 2025, 43% of respondents from Switzerland rate thier IT department as “fully future-proof”.This puts Switzerland just ahead of Austria (40%) and Germany (36%).
Key Findings of the ITSM 2026 DACH Report
The report highlights several key areas where Switzerland excels, and areas where improvements can be made. IT resilience, the ability of IT systems to recover quickly from disruptions, is a major focus.automation, specifically in areas like incident management and change management, is also a significant driver of future-proof IT departments.
Switzerland’s Strengths
- High percentage of “Future-Proof” IT Departments: 43% of swiss IT departments consider themselves fully prepared for future challenges.
- Strong Automation Adoption: Swiss organizations are actively implementing automation tools to streamline IT processes.
- Focus on IT Resilience: A proactive approach to disaster recovery and business continuity planning is prevalent.
Areas for Improvement: Collaboration
Despite its strong performance, the report identifies collaboration as an area where Switzerland lags behind its neighbors. While Swiss IT departments are technically proficient, they often operate in silos. Improved collaboration – both within IT teams and with other departments – is crucial for maximizing efficiency and innovation.
Understanding IT Resilience and Automation
IT Resilience refers to an organization’s ability to maintain essential functions during and after a disruptive event. This includes natural disasters, cyberattacks, and hardware failures. A resilient IT infrastructure minimizes downtime and data loss, protecting business operations. Gartner provides a thorough definition of IT Resilience.
IT Automation involves using technology to perform repetitive tasks with minimal human intervention. This can range from automating software deployments to resolving common IT issues. Automation reduces errors, frees up IT staff for more strategic work, and accelerates IT service delivery. IBM offers resources on the benefits of IT automation.
DACH Region Comparison
The DACH region (Germany, Austria, and Switzerland) represents a significant economic and technological hub in Europe. Comparing IT maturity across these countries provides valuable insights into best practices and emerging trends. The ITSM 2026 report consistently shows Switzerland