T-Mobile‘s Push for a Digital-First Experience is Frustrating Customers
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Buying a new phone from a T-Mobile store these days is a diffrent experience than what you might be used to. The company’s executives have had a grand scheme to convert T-Mobile into a digital Mobile Network Operator (MNO) with subscribers turning to the T-Life app to manage all aspects of their dealings with T-Mobile. Whether you’re adding new lines, upgrading to a new phone, making your monthly payment or buying an accessory, soon everything will probably have to go through the T-Life app. Part of the problem is that the app itself has been known to have problems.
There is speculation that T-Mobile will soon shut its third-party retail (TPR) locations
The T-Life app is buggy and laggy
As one Reddit user explains, “When we were checked in the floor coach asked if I had the T-life app and I told him I did… he went on to tell me that we have to use the app to purchase anything.When we were being helped, the Mobile Expert, he basically told me to check my T-life app to see if they have any of the phones in stock and to purchase everything. I looked up the device that he [my brother] wanted and proceeded to check out on the app. The App was slow in store and kept crashing.”
The problems with the T-life app that he mentioned, the slow speed and the app crashes, are becoming a common complaint.
The T-Life listing in the App Store. | Image credit-PhoneArena
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