Indonesia Tackles Digital Fragmentation to Boost Public Services

Indonesia is addressing a critical challenge to its digital transformation: the proliferation of disconnected government applications. As of January 2026, the Ministry of Communication and Digital Affairs has identified approximately 27,000 standalone applications operating across various ministries and agencies at both central and regional levels . This fragmentation hinders data sharing, policy efficiency, and the quality of public services.

The Problem of Siloed Systems

Experts warn that this disconnected ecosystem poses significant risks. Dyah Mutiarin, Professor of Digital Government Transformation at Muhammadiyah University of Yogyakarta, described the situation as an “anomaly” given the government’s broader digital initiatives . The lack of integration makes it difficult to ensure consistent data recording, usability, and system connectivity.

“If data is not interconnected, policy analysis will be slow, imprecise, and at high risk of producing inaccurate decisions for the public,” Mutiarin stated . This can lead to inconsistent data standards and reinforce existing silos between government bodies.

Shifting Towards Data-Driven Governance

The solution, according to Mutiarin, lies in a shift from reactive to predictive governance. This requires strengthening interoperability – the ability of systems to accurately exchange and use data. It’s not solely a technological issue, but also one of governance, regulation, and institutional capacity.

“Digital government is moving toward data-driven governance. Instead of being reactive, the government must grow predictive,” she explained . The ideal scenario involves anticipating societal needs before they are formally requested, through the development of predictive data policy models.

Priorities for Improvement

Key steps to improve interoperability include:

• Mapping interoperability needs across agencies, particularly at the regional level.
• Reviewing which data types are suitable for shared databases.
• Strengthening system connectivity.
• Integrating analytical tools and artificial intelligence into government data platforms.

Strengthening Digital Safeguards

Alongside efforts to improve data integration, the Indonesian government is also focused on strengthening digital safeguards. Government Regulation No. 17 of 2025 on electronic system governance for child protection, known as PP Tunas, aims to protect children in the digital space . This regulation requires platforms to implement age verification, parental controls, and minimum safety standards . Indonesia is preparing to roll out biometric SIM card registration in 2026 .

Looking Ahead

By addressing digital fragmentation and prioritizing data interoperability, Indonesia aims to formulate more effective public policies, improve the quality of public services, and accelerate its overall digital transformation. The Ministry of Communication and Digital Affairs has signaled its commitment to accelerating this process in 2026, focusing on maximizing existing infrastructure to deliver tangible benefits to communities .