Concerns Rise Over Animal Welfare at Palma de Mallorca’s Son Reus Shelter

The animal shelter at Son Reus in Palma de Mallorca is facing scrutiny over conditions and animal care, with volunteers raising concerns about hygiene, staff training, and the overall well-being of the approximately 140 dogs and cats housed at the facility. The shelter, managed by the company Athisa since June 2, 2025, has been the subject of complaints alleging a deterioration in conditions since the change in management.

Deteriorating Conditions at Son Reus

Volunteers describe a shelter far from welcoming, with colorful cages showing signs of rust and peeling paint. Concrete floors are cracked in some areas, and a persistent odor of dog urine permeates the corridors. Excrement is frequently visible in the passageways.

One volunteer, identified only as Monika, reports that food and water bowls are often moldy or rusted. Many animals suffer from diarrhea, which shelter staff attribute to treats given by volunteers. During a visit by Mallorca Zeitung, some bowls were observed to be dirty, and diarrhea was visible on the floors of several cages.

Differing Explanations for Animal Health Issues

A spokesperson for the Palma City Council, responsible for overseeing Son Reus, attributes gastrointestinal problems to the stress of relocation and changes in diet experienced by animals arriving at the shelter. The council states that the animals’ health is monitored by a veterinary team who provide necessary treatment.

Safety Concerns and Incident with a PPP Dog

Concerns also extend to the safety of staff. In December 2025, an employee was bitten by a PPP (Potentially Dangerous Dog) even as attempting to fit a muzzle. A colleague who attempted to assist was also injured, and both required hospital treatment. Following the incident, the City Council reviewed internal procedures and safety protocols. Volunteers report that no staff member has approached the dog since the incident.

Athisa’s Reputation and Other Shelters

Athisa, the current management company, has faced criticism for conditions at other animal shelters it manages in Spain. Reports from the Spanish newspaper El País detail issues at the El Vivero shelter in Granada, including a lack of access to potable water and electricity, flooding, inadequate protection from the cold, and insufficient staffing levels. Similar concerns have been raised regarding shelters in Extremadura, with reports of dirty cages and injured animals. The Palma City Council has announced plans for a photovoltaic installation at Son Reus, costing €43,878.16, but Monika suggests the funds would be better spent on kennel renovations.

Son Reus as a Refuge for Abandoned Animals

Despite the concerns, Son Reus continues to serve as a refuge for abandoned animals. Recently, 50 dogs were rescued from a single residence and brought to the shelter. Many animals arriving at Son Reus lack microchips, despite it being a legal requirement for pet owners. While there is interest in adoption, the process is reportedly lengthy. One small black dog has reportedly been passed over by four families in recent months.

About Peluditos de Son Reus

The organization Peluditos de Son Reus works to promote the reintegration, walking, adoption, and treatment of animals at the municipal shelter in Palma. They aim to save the lives of animals at risk and rely on membership fees, donations, and sponsorships for funding. Peluditos de Son Reus also facilitates fostering and volunteer opportunities.

About Son Reus Power Station

Son Reus is also the location of a power station, operating at least 459-megawatts (MW) in Palma de Mallorca, Balearic Islands, Spain.